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Thynavax

Privacy Policy

Last updated: January 15, 2025

At Thynavax, we believe your privacy deserves the same attention we give to our floral designs. This policy explains how we collect, use, and protect your personal information when you work with us.

Information We Collect

When you contact us about interior flower design services, we collect information that helps us create beautiful spaces tailored to your needs. This includes basic contact details, project specifications, and preferences you share with us.

Contact information including name, email address, phone number, and physical address
Project details such as space dimensions, design preferences, and budget considerations
Communication records from consultations, emails, and project discussions
Photos of your space when provided for design planning purposes
Payment information processed through secure third-party payment systems

How We Use Your Information

Your information helps us deliver personalized floral design services that match your vision. We use what you share to plan installations, coordinate schedules, and maintain our professional relationship throughout your project.

Primary Uses

We use your information to provide design consultations, create custom floral arrangements, schedule installations, process payments, and follow up on project satisfaction. We also keep records to help with future projects and warranty support.

Occasionally, we may contact you about seasonal design opportunities or new services that align with your previous projects. You can opt out of these communications at any time by letting us know.

Information Sharing and Disclosure

We don't sell or rent your personal information to anyone. However, we do work with trusted partners to deliver our services, and we may share limited information when legally required or necessary for your project.

When We Share What We Share Why
With flower suppliers Project specifications and delivery address To source and deliver fresh flowers for your installation
With payment processors Billing information and transaction details To process payments securely
With delivery services Contact details and delivery address To coordinate installation appointments
Legal requirements Information as required by law To comply with legal obligations

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

A

Access Your Data

Request a copy of the personal information we have about you and your projects.

C

Correct Information

Ask us to update or correct any inaccurate information in your records.

D

Delete Your Data

Request removal of your personal information, subject to legal retention requirements.

O

Opt Out

Unsubscribe from marketing communications while maintaining service-related updates.

To exercise any of these rights, simply contact us using the information below. We'll respond within 30 days and guide you through the process.

Data Security and Protection

We protect your information using industry-standard security measures. Our systems are designed to keep your personal data safe from unauthorized access, disclosure, or misuse.

Security Measures

Encrypted data transmission for all online communications
Secure storage systems with regular backup procedures
Limited access to personal information on a need-to-know basis
Regular security audits and system updates
Staff training on privacy protection and data handling

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to protect your information effectively.

Data Retention

We keep your information for as long as necessary to provide services and meet legal requirements. Project records are typically retained for three years to support warranty services and future design references.

After this period, we securely delete personal information unless you've requested to keep your records for future projects. Financial records may be retained longer to comply with tax and accounting regulations.

International Data Transfers

Our business operates primarily in Pakistan, but we may work with international flower suppliers or service providers for special projects. When this happens, we ensure appropriate safeguards protect your information.

Any international transfers comply with applicable privacy laws and include contractual protections for your personal data. We only work with partners who maintain similar privacy standards.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you by email or through prominent notices on our website.

We encourage you to review this policy periodically. The date at the top of this page shows when it was last updated. Your continued use of our services after changes take effect indicates your acceptance of the updated policy.

Children's Privacy

Our services are designed for adults and businesses. We don't knowingly collect personal information from children under 16. If we discover we've collected information from a child, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Contact Us About Privacy

Have questions about this privacy policy or how we handle your information? We're here to help.

Email us at [email protected]

Call us at +92418501941

Visit our office at Indus Hwy, D G Khan, Dera Ghazi Khan, Punjab 32200, Pakistan

We typically respond to privacy inquiries within 48 hours during business days.